4Home Goes the Extra Mile

Late 2014 I purchased a Saeco auto coffee machine online from [URL Removed]<br> The product was delivered well within the time frame promised. Sadly, the machine developed an intermittent problem after the first 10 cups so I contacted Mohammed, who personally came out to check the machine. Of course, the machine performed perfectly, despite being put through 4 cycles! I felt a proper fool but Mohammed said I must call him if the problem recurred. Well, it did! That very same night!<br> I emailed Mohammed the next day. He said he would get me a new replacement and a week or so later the machine arrived. The machine I bought originally was silver, but when I opened the box I froze - the machine was black!! The supplier had sent the incorrect code, as instead of code 8763/11, the replacement's code was 8763/01!!<br> I emailed Mohammed explaining that not only did I receive the wrong colour but I recalled that online, the black machine was R800 cheaper than the silver one. Yet another replacement was ordered and Mohammed and Stanley, his boss, personally installed and tested it for me yesterday. This is a great example of exceptional service and customer care and I am forever grateful to Mohammed