Ordered a item , never delivered, refund refused/ignored for 2+ months

I Ordered an ADT-Link R3G GPU Dock on 2 July 2026 for R1,499, paid via Yoco. Delivery was quoted at 7–12 business days. Tracking stopped updating on 16 July and has not moved since.

I followed up on 16, 20 and 29 July and received only generic apologies with no delivery date. On 14 August I sent a formal written refund demand citing Section 19 of the Consumer Protection Act, giving 7 days to respond. The reply acknowledged the message but did not confirm a refund.

I followed up again in early September with proof of my bank account for the refund. The response again blamed "supplier verification" and "system issues" with tracking, still without confirming a refund or giving a date. Most recently they promised a resolution "during the course of next week" and said their finance team is unavailable over weekends — the same pattern of delay repeated for over two months.

As of today, over 9 weeks after payment, I have received no product and no refund. I would strongly caution other consumers based on this experience. Once they recieve payment their customer service becomes non existant