4Evatech support

Bought a Ortur LM3 laser cutter/engraver mid Oct '23. I had problems with it not cutting circle, looked like 2 halves stuck together. I was getting very angry and frustrated trying to get the problem resolved. At last I came into contact with Michaela from 4Evatech and another gentleman Gil Araújo from Ortur. These two gentleman were professional, courtious and extremely helpful. They persisted with the diagnostics and never gave up. In the end it was fault, I had installed the bush incorrectly. Did I feel like an ass?, yes I did. I would like to show my appreciation to the 2 gentleman and thank them from the bottom of my heart. If more companies had people like this, our world would be a great place. My appreciation is understated.