Worse Service

We bought 2 doors from Builders and booked an installation online.

The installation was ordered on the 13th of October and we requested it to be done any day from the 17th. On the 19th we went to builders to inquire about the installation because no one responded. At Builders someone had to phone 4Sure and initially they could not find my order. After they found the order, they came to install it on the 21st of Oct.

The installation team did not have the right tools for a door installation. They cut the door with a jig saw and cut the gap for the hinges on the wrong side of the door. They did not have a planer. They started at 9am and finished at 19:30 for two doors. They drilled a hole right through the door when they installed the lock.

Both doors are incorrectly cut and doesnt fit in the frames, so it can't close.

I mailed Kabelo on the 24th and lodged a complaint against the installation CUS-2553.

On 27th of October we mailed Tebogo who was working with the complaint again for feedback on the matter and they rep**** they are still busy with it.

Someone from the Service Department phoned me to rate the service, and I gave 0 for every question, and he asked me if I am for real. I explained to him the situation and he promised to look into the matter.

On 1 November they sent someone to do an audit on the installation, he took some photo's of all the mistakes and said if I am in a hurry I must follow up with Builders warehouse to speed up the process to get my doors fixed.

It was an ongoing back and forth emails and telephone conversation process and nothing came to a conclusion.

The Manager of Builders took it upon himself, to resolve the issue. He contacted 4Sure himself. The installation team phoned me and told me to install new frames. The frames were build when the building was build about 45 years ago. They just needed to fit the doors into the frames.

In the end they came out and planed the door on the one side to close and it still did not close properly and I had to sand it myself with a grinder disc on the hinges side.

I would never recommend this service where Builders advertise that they will fit your appliance or doors to anyone.