CH
Catherine H
1 reviews | Active since Jul 2011
17 Jan 2023, 12:40
Incapable of scheduling or communicating
I used a Takealot voucher to pay for, and schedule, an appointment to install a dishwasher. I got a call on the day of installation telling me the service provider was coming late (no apology). The person who called didn't offer me an alternative time. He couldn't speak English. I couldn't be available whenever it suited them - even if I had been offered an alternative time - and why should I be? I had to hire someone else to do it for me, at my own cost, because 4Sure can't manage schedules. Ironically.
They have no interest in refunding me, ignore emails, and Takealot can't or won't help either.
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Catherine H's updateReviewer Update
20 Jan 2023, 11:35UPDATE:
It took a bit of time and quite some effort but in the end they agreed to refund me and even offered to cover the cost of the other installer. They've committed to working on employee soft skills where a gap has been identified and I hope they do. With better managing of scheduling and better customer service their offering would be really useful.
It took a bit of time and quite some effort but in the end they agreed to refund me and even offered to cover the cost of the other installer. They've committed to working on employee soft skills where a gap has been identified and I hope they do. With better managing of scheduling and better customer service their offering would be really useful.
CH
Catherine H's update20 Jan 2023, 11:35
Reviewer Update
UPDATE:
It took a bit of time and quite some effort but in the end they agreed to refund me and even offered to cover the cost of the other installer. They've committed to working on employee soft skills where a gap has been identified and I hope they do. With better managing of scheduling and better customer service their offering would be really useful.
It took a bit of time and quite some effort but in the end they agreed to refund me and even offered to cover the cost of the other installer. They've committed to working on employee soft skills where a gap has been identified and I hope they do. With better managing of scheduling and better customer service their offering would be really useful.