4-Sure Technology Solutions Outstanding !!!

Best claim experience - ever.

Our geyser bust on Thursday and we used the Standard Bank mobile app to register a claim and set up an appointment. That was very simple and worked like a charm.

Within minutes we got an SMS confirming the registration of the claim, and a few minutes later another SMS confirming that a plumber had been allocated to our claim. We were blown away by how quickly this all happened.

Friday morning we get a courtesy call from the plumber to confirm the appointment and, to our great amazement, the plumber came on time and did the assessment and confirmed that the geyser did, in fact, need to be replaced.

The plumber used this mobile app to then go and collect a replacement geyser and he showed me how it directed him to the closest plumbing store and allowed him to collect the geyser without having to pay. This was truly impressive. The plumber told me that the entire claims process is fully-digital and driven by some very smart tech.

Within a few hours the geyser was installed and the plumber informed me that all was working perfectly. We just could not believe how efficient and quick this claim process had gone. The guys at Standard Insurance certainly have their customers’ needs at heart and boy do they deliver. Well done Standard Insurance - you are doing what so many insurers can’t - delivering perfectly.

You guys rock!