Worst customer experience OOBA 4 Sure

I bought a home in 2021, and was referred by OOBA to 4 Sure insurance for building. On 1 July 2024 I had an incident where a pipe burst in my ceiling and was immediately reported for claim purposes. 4 sure sent Geznor holdings for the assessment the next day. After several phone calls & emails I did not get feedback on my claim and the pipe situation escalated to more damage on the 9 July causing more damage to pipes, I reported the matter and opened another claim. Several days had gone by with no feedback after several calls & mails, This then put me to hire a contractor at my cost to resolve & do repairs on pipes and I send the bill to 4 sure & OOBA expecting refund. I also enquired on my ceiling repairs, and again no feedback until I received a Phone call on 19th July from Geznor Holdings saying they are appointed to fix ceiling and will be there on 20th. My experience has bee dreadful as the repairs done looks terrible and the ceiling has actually pulled apart and they left an awful mess. As a home owner I take pride in my Home and they have left me being dismayed and at the point where I need to hire another private contractor to repair the ceiling and they need to take note that all these charges will be claimed from them as I am a paying my fees every month for the past three years and if this is the service delivery offered by 4 Sure & OOBA, I would definitely not recommend them to anyone.