Poor feedback no communication

On Christmas Eve my property got struck by thunder and damaged my Electric Gate Motor (which was repaired beginning of February only), my Electric Fence (I'm still left in the dark on this one) as well as my Borehole (not yet fixed too). They sent 3 different contractor companies for assessment (of which only one updated me on a regular basis.

The level of communication from this company (if dare call it communication) is just beyond shocking. They NEVER respond to any e-mails sent by me, and 80% of the time I had to call them. The two or three times they did in fact call me i could not take the call because I had clients in front of me. I honestly regret moving away from Standard Bank Home Owners Insurance to Ooba/ 4-sure because I never experienced this amount of frustration before.