Wedding supplier fail

With 4 seasons mobile disco one can particularly hire a DJ for an event. As I was preparing for my wedding on the 11th of August, I found out that the company offers dry ice machines, photobooths as well as mood lights to make your special day more memorable. We already had a DJ so the only service I paid them for was the photobooth, mood lights and dry ice machine.

The one person I was in communication with at this company did not show up on the wedding day and sent someone in his place. I don't have a problem with that, but it was not communicated to me or the groom beforehand. The "stand-in" person set up the photobooth late because as we walked out of the chapel, they were still fiddling around with their equipment. Then reception time comes, there were no mood lights! The dry ice machine was meant to be for the whole night. They used it as the bridal team came onto the dancefloor for our 1st routine dance... which is not what was agreed. 1st bridal team dance and 1st couples dance (which is always just 1) are two different things! Their partly broken dry ice machine coughed up a little bit more 'smoke' at the 2nd bridal team dance and by the time we danced as a couple there was no dry ice at all! I actually think they had left ,which contradicts how they assured us that it was for the whole night. I only got to see this from the videos our guests captured in excitement of our fun-filled reception.

At the end of the day, my wedding was great but if I have paid a supplier I expect them to deliver good service and if they can't they should at least communicate.

I'm still waiting for my refund for the lights we didn't get. I don't know how good their DJs are. I know I can't say much about their photobooth service and their dry ice machine is clearly unreliable.The rest is history.