MN
Mthoko N
1 reviews | Active since Mar 2019
29 Mar 2019, 13:02
Owner should not be client facing
The owner of 4Pos Markus should not be client facing, he does not have the temperament nor the patience to deal with customers. It's a one man show and he is overwhelmed. He asks you to pay in advance for services and then shouts and block you when you follow up on your query. That's equivalent to theft.
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4POS Software's replyOfficial
30 Mar 2019, 21:53We all have an opinion but the truth of the matter is that we & me specifically (Markus) simply cannot deal with customers that cannot listen to reason. We do not expect you to understand how software development works, but when we explain that there is an issue & that we working on it to find a solution, we do expect courteous behavior. You are welcome to listen to the call yourself & be the judge.
We will NOT tolerate this type of emails & threats from ANY customer anymore!
If you believe 4POS is not the right fit for your business, please uninstall & load a different POS system.
After 3 weeks and many man hours, we have fixed the deposit issue experienced by you & many other customers. We have over 7,000 liquor stores using 4POS & the issue / bug effected all of them! This bug has been around for some time & was only reported now. The reason simply put is that users do not take out service contracts & then rely on emails to resolve issues which simply can only be dealt with when we have the proper info, databases, history files etc.
Development costs are very expensive & we would love to have a bug free software! Not even Microsoft can guarantee this!
So, to the owner of Overland Liquor, Chamdor : Mthokozisi Ngwenya
Your bug has been fixed & is available for download under our upgrades.
W.r.t. Your Email :
"I will also personally attend to ensuring that you lose more money than I paid for you to resolve my query. You will not know how but one day you will piece it together. You've made a very bad enemy Markus. "
Your threats are taken seriously & we wish you all the best with your new POS software.
We will also be sending an email to the owner of the Overland Group of which 42 stores are using 4POS. I am confident that they will welcome the changes & improvements on the new deposit calculations!
As stated in an email - send us your banking details so we can refund your R950 paid for support!
We will NOT tolerate this type of emails & threats from ANY customer anymore!
If you believe 4POS is not the right fit for your business, please uninstall & load a different POS system.
After 3 weeks and many man hours, we have fixed the deposit issue experienced by you & many other customers. We have over 7,000 liquor stores using 4POS & the issue / bug effected all of them! This bug has been around for some time & was only reported now. The reason simply put is that users do not take out service contracts & then rely on emails to resolve issues which simply can only be dealt with when we have the proper info, databases, history files etc.
Development costs are very expensive & we would love to have a bug free software! Not even Microsoft can guarantee this!
So, to the owner of Overland Liquor, Chamdor : Mthokozisi Ngwenya
Your bug has been fixed & is available for download under our upgrades.
W.r.t. Your Email :
"I will also personally attend to ensuring that you lose more money than I paid for you to resolve my query. You will not know how but one day you will piece it together. You've made a very bad enemy Markus. "
Your threats are taken seriously & we wish you all the best with your new POS software.
We will also be sending an email to the owner of the Overland Group of which 42 stores are using 4POS. I am confident that they will welcome the changes & improvements on the new deposit calculations!
As stated in an email - send us your banking details so we can refund your R950 paid for support!
Best regards,
4POS Software's reply30 Mar 2019, 21:53
Official
We all have an opinion but the truth of the matter is that we & me specifically (Markus) simply cannot deal with customers that cannot listen to reason. We do not expect you to understand how software development works, but when we explain that there is an issue & that we working on it to find a solution, we do expect courteous behavior. You are welcome to listen to the call yourself & be the judge.
We will NOT tolerate this type of emails & threats from ANY customer anymore!
If you believe 4POS is not the right fit for your business, please uninstall & load a different POS system.
After 3 weeks and many man hours, we have fixed the deposit issue experienced by you & many other customers. We have over 7,000 liquor stores using 4POS & the issue / bug effected all of them! This bug has been around for some time & was only reported now. The reason simply put is that users do not take out service contracts & then rely on emails to resolve issues which simply can only be dealt with when we have the proper info, databases, history files etc.
Development costs are very expensive & we would love to have a bug free software! Not even Microsoft can guarantee this!
So, to the owner of Overland Liquor, Chamdor : Mthokozisi Ngwenya
Your bug has been fixed & is available for download under our upgrades.
W.r.t. Your Email :
"I will also personally attend to ensuring that you lose more money than I paid for you to resolve my query. You will not know how but one day you will piece it together. You've made a very bad enemy Markus. "
Your threats are taken seriously & we wish you all the best with your new POS software.
We will also be sending an email to the owner of the Overland Group of which 42 stores are using 4POS. I am confident that they will welcome the changes & improvements on the new deposit calculations!
As stated in an email - send us your banking details so we can refund your R950 paid for support!
We will NOT tolerate this type of emails & threats from ANY customer anymore!
If you believe 4POS is not the right fit for your business, please uninstall & load a different POS system.
After 3 weeks and many man hours, we have fixed the deposit issue experienced by you & many other customers. We have over 7,000 liquor stores using 4POS & the issue / bug effected all of them! This bug has been around for some time & was only reported now. The reason simply put is that users do not take out service contracts & then rely on emails to resolve issues which simply can only be dealt with when we have the proper info, databases, history files etc.
Development costs are very expensive & we would love to have a bug free software! Not even Microsoft can guarantee this!
So, to the owner of Overland Liquor, Chamdor : Mthokozisi Ngwenya
Your bug has been fixed & is available for download under our upgrades.
W.r.t. Your Email :
"I will also personally attend to ensuring that you lose more money than I paid for you to resolve my query. You will not know how but one day you will piece it together. You've made a very bad enemy Markus. "
Your threats are taken seriously & we wish you all the best with your new POS software.
We will also be sending an email to the owner of the Overland Group of which 42 stores are using 4POS. I am confident that they will welcome the changes & improvements on the new deposit calculations!
As stated in an email - send us your banking details so we can refund your R950 paid for support!
Best regards,