Makro needs to take a closer look at Markus for POS4 Software!!!!!!!

We purchased the pos4 software and till touch screen system at Makro. We were having an issue with the barcode not pulling through to the till from the scales. Some of the items worked and some didn't. My staff contacted the whatsapp support number the day again on the 18th March 2024. They said they will get technical support to contact me. We were opening on the 20th March 2024 for a soft opening to work out all the kinks and then the grand opening is on the 30th March 2024.

Markus phoned my phone, but I was busy with suppliers. My manager who was dealing with the till issue said to him that he is speaking to her (gave her name) he kept asking if it is Debra speaking and she kept saying no that I was busy with a supplier and she is the one trying to get the till right.

When he logged in via TeamViewer I came into the butchery and saw she is busy with it, I then went to stand next to her to assist her and see where it was going wrong. He deleted one item and told her she had it saved as an item also. He then corrected this, I asked him while she was busy with one of the staff members what it was that she did incorrectly so that we can make sure not to make the same mistake. I advised him that he is speaking to me now, Debra....he then typed back if it is Debra or M......and I again said I am Debra.

My phone rang, I answered politely, he answered aggressively. eventually putting down the phone in my ear. He also rejected my call after. He went off at me saying he doesnt like to be **** to that we said he is speaking to M ..but he was speaking to me which isnt true. I made him aware of the fact that I told him when he was talking to me. I still tried to get him to calm down to a panic....My words been listen my friend I dont know what I did or said now to get treated so aggressively, to which he screamed at me I am not your frien with a polite f u and then the phone got put down by him. All I was trying to accomplish is to start the business on the right foot with the correct software the correct staff and a place that we can be proud of. We opened on the 20th, no thanks to Markus, but we still have issues. I watched his video before typing this. Even there he is arrogant. He assumes that everyone should be able to master his system within an hour otherwise they basically ***********. I have no idea why he actually sells this product and service if he has no proper training, no after customer service and no basic regard for any human been going through the throws of life trying to take a step up...The fact that my manager was in tears as she couldnt figure out what she was doing wrong just infuriated me more. How about a little compassion, you ask on your videos and web pages to please be patient and kind with the support staff as they are only trying to help, yet he, Markus couldn't or wouldn't offer the client who bought his system the same respect and regard. He complains that he had to write off R200 000 two years ago, .....But yet I paid for my system in full, if he had said we must pay a support fee we would of happily done that, but he didn't. If he thinks he is the only person to ever have written of money because of circumstances beyond humans control then he is sorely mistaken. This is the message I sent him after he had spoken to me ....and still no reply ....

Markus. I don't think you handled this in the best way ...I answered my phone politely then you become so rude....is this the way you handle clients. I will be giving my feedback to Makro where I bought this system....I will be bringing the system back to little falls then you can explain. I will also be contacting the ombudsman, as this is a service product and as a client and consumer I was treated harshly....as I said I am bilingual.....you want to know what language my mother spoke....that would be Afrikaans...but since she married my Irish father she spoke English....we will all agree that's just semantics.....the fact that we paid close on R17 000 on a system just to get treated in this way is despicable. But thank you for making this easier. Regards Debra Pretorius.....owner of 5 businesses.... (this part is there as he went on and on about the owner....)