AB
Alain B

1 reviews | Active since Jun 2021

23 Jun 2021, 14:14

Don't trust this company called 4POS

Very bad customer support service. I contacted them via whatsapp as per the number on their website and i did not even get the help I was hopping to get. The manager called Paul was very unpleasant as he said i could not teach him how to run his business as he has been into it for 14 years . The said the support department does not have a direct landline and every assistance is done via chat but after confronting them the very same Paul will tell me that the chat assistance is not support which I do not understand cause it's written support on that number unless we do not know what is the meaning of the word support as a company. They will be asking you to pay R950 if you need help from them...

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Replies (1)
4POS Software
4POS Software's reply23 Jun 2021, 15:23
Official
Actually been in business for 40 years "Alain"... Your customer opted to use you to assist with a 4POS version that was 5 or more years old. As stated, we cannot offer support to customers running on older versions. The issue unfortunately is that the customer should have contacted a registered 4POS agent & not just a computer guy... We have 10,000 of customers that still need to upgrade to the latest 4POS versions. Hopefully they will be wise to follow the correct channels. http://www.4pos.co.za/support/index.php?topic=931.msg2254#msg2254