4POS *******

When I bought the business over 2 years ago from the previous owner I also bought the system 4POS over with it. Last week I had a system problem and seeing that you can't phone these people and talk to them I had to do it via Watsapp. The operator then told me I had to go online and pay R950 for 30min session for them to log on to see what's wrong seeing that I was desperate because I am loosing money if the system is down I paid the R950. After waiting almost and hour for them to respond to my WA the operator told me I need to pay another R950 seeing that I have 2 PC's registered on the old business name. And the more I tell them I only have 1 PC the less they want to help me. I really only have one so I could not understand why I must pay more for what... He said sorry then I can't help you.. Here's my question I paid R950 so log on the one PC I paid for and then you will see the problem your stupid system rolled back to 2018 all the old info from the previous business was on the system including the 2 servers... So I said to the guy you are very rude to your paying customers. They accually don't care about their customers and just told me we will refund you your money. Not even trying to help me. So luckily we have experts in our town that helped me for half the price and time they charged me. He was even laughing at them saying how unprofessional and stupid they could have fixed it in 15min and still made their R950. They did refund the money 2 days later and I decided to buy the telly rolls from them like I have done for the past year. So this morning I placed my order and paid got my tracking number, but o my word this afternoon some guy phoned me and said... I don't want your business you will not order from us ever again I will refund you your money... I was speechless.... HOW DO YOU TREAT CUSTOMERS LIKE THAT JUST BECAUSE I SAID THEY ARE RUDE.... And sorry but for R950 for 30min help you actually need to be super friendly to your customers, because that is a *******! But once again I found the same rolls somewhere else for half the price so you know what sir Thank you for being so rude.... I have saved a lot of money because of you. I will suggest before you purchases 4POS think again......