KI
Kristian I

1 reviews | Active since Sept 2011

31 Aug 2018, 12:24

DO NOT use 4 Cities - You will seriously regret it

My wife and I moved in May, we experienced abysmal service from 4 cities - and abysmal is actually being nice. BTW - they don't have trucks, don't believe them when they tell you they do, they are a broker/middle-man. The following are a LIST of things that 4 cities did wrong -- NOTE, it was *Peter's Mini Removals* company that did the damages - separate review provided, but 4 Cities did NOTHING to help us and have been damn difficult to deal with all the way:

Contact person (Senior Management/Co-Owner) : Elize

* Damaged EVERY cardboard box, more than half beyond repair * Damaged 8 storage boxes beyond repair (those nice plastic ones with handles, etc) * Damaged a solid wood shelf breaking the top shelf completely off * Damaged a solid wood table, breaking 1 leg completely off * Damaged Numerous of 80 pot-plants, several of which were about 2 meters tall, and delivered at under 0.5 meters with no leaves * Could not collect all our things, they left a shelf and many buckets behind (that were on the inventory) * DELAYED our consignment due to NON-Payment -- which was NOT true, we payed everything and had a full written record to prove it * Delay caused 8 plants to die, more than half have taken 2-4 months to recover * When prompted to pay up - said we didn't take the "All Risk" cover which is in small print and was NEVER explained to us properly - it's assumed that most moving companies do not offer damage-by-movers cover, only accident, theft, etc * Taken 5 months to apparently pay us back - still fighting with 4C after they've given written notice that they will pay back - almost 2 months ago.

Please please please - DONT use 4 Cities, you will suffer damages by some random moving company, and you will suffer difficulties for months, where most people will eventually give up and have lost money and time and effort on a useless company!!

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Replies (3)
KI
Kristian I's update12 Oct 2018, 10:56
Reviewer Update
UPDATE: I am in communication with another manager at 4C, Albie, who has advised me that he will be assisting. I will attempt to set the state of this as neutral (3 Star) pending the assistance.
KI
Kristian I's update12 Oct 2018, 11:09
Reviewer Update
Minor correction: 2 of the 8 storage containers were later found to be usable, and not beyond repair. that leaves 6 storage containers not usable, damaged beyond repair.
KI
Kristian I's update28 Nov 2018, 09:13
Reviewer Update
Update. Albie didn't help me. Neither did Elize. The above is 100% accurate, 4 Cities is a BROKER, and Peter's Mini Removals is the company that did the damages - Neither company is helping or considering taking responsibility for damages. NOTE: My signature is with 4 Cities, so they are counted as the FULLY responsible party.