Disastrous move - use at your peril

I booked a household move with 4Cities and paid the amount requested. The company repeatedly postponed collection (more than 4 times) and I cancelled the contract. They invoked their 30 day payment clause and promised payment 1 month later. Even then payment was never made in spite of repeated promises from Elise. To date I have not managed to get my money back and 4Cities no longer respond to my lawyer's letters of demand. I wonder if they actually have any removal vans and staff - their modus operandi seems to be to postpone repeatedly until the customer cancels and then delay payment.