WORST SERVICE EVER RECEIVED

I have a funeral cover that I took out for my sister and my family with 3Sixty Life from 2017. I wanted to cancel both because I found something better and their customer service is very bad.

I was advised that I need to send an email to *** to cancel. Their terms and conditions state that "3.2 Cancellation of the policy must be communicated in writing by the policyholder to 3Sixty Life and sent via email to *** or by way of verbal instruction with the call center at ***." I opted to call but did not get any assistance.

I requested to speak to a supervisor and that is when the consultant was able to assist before I could even speak to a supervisor. How convenient.

I also wanted to cancel the policy I took out for my sister in 2017 telephonically but was advised that they need consent from her. My question is why didn't they need consent from her when I took out the policy in 2017 but consent is needed when I need to cancel. I further asked them to remove my bank details from the policy they are not willing to cancel, again I was told that they need consent from my sister to do so. Those are my bank details on that policy and that can be considered as ***** in that regard.

I am now waiting for cancellation letter from the policy that they were able to cancel and again had to send emails to get it. Why is the Call Centre staff there if they don't have access to do anything.

WORST SERVICE EVER