Worst overall experience

Would rate them a negative score if I could 3Sixty life has the poorest service. Been a member and been paying well for my funeral policy since 2014. 1. Policy terms and conditions were changed without any communication, got a shock of my life when I called in to change a few personal details, which remain unchanged to this day. 2. Had to put in a claim for the first time this year in August, received the worst service ever. After numerous phone calls and emails my claim was still not processed a week after having submitted everything. I resorted to finding the nearest branch, incorrect information was given to me by a 3sixty life "customer service champion" about a branch that was non-existent. Thanks to Google I found a branch more thank 20km from my home. 3. finally got fed up with them after realising that none of the details I had requested to be changed on my policy had taken effect months later. I called in and requested to cancel my policy, it took numerous emails and countless phone calls before someone else's cancellation information (with all their personal information) was sent to me in Word format. it was not the first time this had happened, they once sent me someone else's policy schedule. More than a week later I still haven't received my policy cancelation letter. Also I wonder how may times my personal information has landed on the wrong person's hands.