WORST CLAIM EXPERIENCE

I made a death claim with 3sixtylife on 17 February and it was approved on 19 February, it's been exactly a week I haven't received a payout. We can't even bury the deceased due to lack of funds yet I have a funeral policy, they've been saying I will get the payment soon but still I haven't received anything. Covid19 has affected all of us but we made sure that we pay our claims we never made excuses but with 3sixtylife they'll tell you that due to covid they have a backlog, I don't understand how's that supposed to be our problem. We are unable to do the burial so until they decide to finally pay then my aunt will remain at the funeral parlor.