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mary M

1 reviews | Active since Jan 2012

30 Dec 2020, 07:07

Shocking service during times like this! No one care

"Please direct your request to in one email as you are giving us the run around and duplicating the request. My direct email is ***."

My lived one passed on on the 24th Dec, immediately I called Doves. A company I have taken a policy with got over 20 years. 1st claim disgusting service! This is after I had submitted and resubmitted even the call center agents resubmitted on my behalf. I have a number of ticket ID and I still receive emails that I need to resubmit. I call im told to I should igone these my documents are with this Michelle. Then at 15:26 I received this. We are burying on Wednesday the 30th. I've been at this tesubmission game since the 24th. I spent the 26th and 27th resubmitted with the assistance of the call center The claims ticket system is pathetic. You can sent q file together, if you separate although using the same ref it generates a new ref which can't be linked to the 1st submission. Im more than disappointed.

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mary M's update01 Jan 2021, 08:27
Reviewer Update
Until you lodge a claim and you don't receive assistance all you will realise that this company is just a ****. Over 10 years having my policy and o lodge a funeral claim 8 days before 2020 ended. Today is the 1st Jan 2021. The Claim was apparently approved on the 29th but still not paid out. We had to borrow money to bury my uncle. All I want is my money back. 10 years of paying but when the time come no one is paying out. They need more that just to review their increase policy the entire licences needs to be reviewed by FSB.