Poor service from Union Life/3Sixtylife.

I took out a funeral [plan with Union Life - Policy number *** refers. My payments to Union Life were made via debit order from my bank account. It appears that a company with the name 3Sixtylife has taken over the running of the business. The entry date of the contract was 01 July 2012.

I took out the policy whilst still living in Krugersdorp. I have since moved to a retirement village in Herm****. Union life was informed of my change of address and bank account details. Union life Acknowledged these changes in writing. I requested Union Life to inform me of the name of the funeral parlor who conducts funerals in the area. I was informed that I should approach Valley funerals in Herm****. Payments to Union Life/3sixtylife continued per debit order from my bank account. It appears that 3sixtylife cancelled the debit order for whatever reason some two months ago.I went to Valley Funerals to inquire as to the reason that they had cancelled the debit order. To my dismay I found that Valley Funerals had shut down shop in Herm****. I therefore continued to pay 3sixtylife the premiums due on my policy per EFT from my bank account.

It needs to be noted that I'm very hard of hearing and thus rely on e mails and SMS's to communicate. I sent 3sixtylife an e mail on Thursday the 5th of March 2020 requesting an updated copy of my funeral plan. Needless to say they never responded to my e mail..

I have a horrible suspicion that 3sixtylife cancelled the debit order and then would be able to say that I'm in arrears and would thus not honor any claims from my side. Luckily for me I did continue payments to them via EFT.