Poor service

I submitted my 1st claim since i joined them in 2014. It was submitted on the 7th of January 2021. On the 10th January, I was told that i have an outstanding premium which i paid on the 11th and sent them proof of payment same day. On the 13th i received an sms saying my claim has been approved and will be paid within 48 hrs. I have not been paid and I've been following up with them through email, there is no response. This is my first claim and i am not getting any joy. As soon as they pay me, i will cancel this policy, first impression last.