Funeral policy cancelation pending...

Good day Dear Sir/Madam I've send numerous emails to 3sixty life for a cancelation letter as I need it URGENTLY, I however did the cancelation telephonically and was told I need to send an email to *** I did it yesterday and today and NO REPLY as yet. I've send them numerous emails to tell about my problem at work as I've been retrenched,. Their service to getting back to you really is disappointing. I DO NEED YOUR HELP PLEASE TO HURRY UP THE PROCESS AS THEY A HOLD UP IN ME WANTING TO JOIN WHERE I CAN PAY MUCH CHEAPER . THANK YOU KIND REGARDS FAIZA JOHNSON