FAILURE TO PAY OUT MY FUNERAL INSURANCE CLAIM

Item: 3SixtyLife
Rating: 1
Author: Nonkululeko Z

I have a problem with this company not paying out. I lodged a claim with 3sixtylife on 4th January after the passing of my mother inlaw. Till today i have not been paid. I have been paying them since 2017 with no missed payments. They sent an sms on 7th that my claim is approved and will be paid withi 48 hours. Today its the 17th January and not payment still. I am so unhappy and frustrated.

Helpful (0)

Replies (3)

Nonkululeko Z's updateReviewer Update

19 Jan 2021, 14:09

I am writing to confirm that i have received the payout of my claim yesterday and appreciate this channel of communication for the small ones to be heard and seen. Its been frustrating but finally paid off.

Nonkululeko Z's update19 Jan 2021, 14:09

Reviewer Update

3SixtyLife's replyOfficial

14 Nov 2025, 10:08

Good day

Thank you for reaching out to us. Please note we have responded to you privately on your email.

Kind regards
3Sixty Life complaints

3SixtyLife's reply14 Nov 2025, 10:08

Official

Good day

Thank you for reaching out to us. Please note we have responded to you privately on your email.

Kind regards
3Sixty Life complaints

3SixtyLife's replyOfficial

14 Nov 2025, 10:13

Good day

We confirm that your claim has already been paid. We apologise for the delay.

Kind regards
3Sixty Life Complaints

3SixtyLife's reply14 Nov 2025, 10:13

Official

Good day

We confirm that your claim has already been paid. We apologise for the delay.

Kind regards
3Sixty Life Complaints