Embarassing, degrading, traumatic experience .......

I lost my mother on the 29th of December 2020. We laid her to rest on the ninth of January 2021. Because she did not have a beneficiary I had to get a letter of authority from the court and I started with the claim after the funeral on the 14th of January 2021. I have not even received the payment. This is the most pathetic, traumatic service I have ever received. After all that we have been through with Dove from East London. We had to get a Bakkie to transport my mother to her final resting place. We tied the ropes on both sides to put her in her grave after my mother has been their client for so long. They did not bring the programmes nor any services that my mother was paying for all these years and now I am still struggling to get the claim. This is the most degrading and traumatic experience that I and my family have ever gone through