Dying for help

It's been over 7 days since I was promised that Lerato in Admin would give me a call back.

3SixtyLife increased insurance premiums without informing their clients, by their own admission. Subsequently increasing my premium from R280 to R308 from May 2019.

I was not aware of this change in premium since I pay cash.

I ask to please pay the difference or shortfall and have my funeral policy reinstated and up-to-date.

Til today Lerato hasn't called me back to get that process going.

I fear that should anything happen and i/my family need to claim we'll never get help !