Doves Funeral Services

For the past 10 years i have been paying for a funeral policy. I changed banks and informed DOVES funeral services about it. They never responded to my many emails. My policy lapsed, without them informing about it. Nor did they inform me about their change of email address or telephone number. Today i found out its because they have a backlog on their emails that they don't respond. But i have sent numerous emails, because i could not phone during the day. I refuse to accept that my policy has lapsed because of them having a backlog on emails.