Disgraceful service

My mother, a policyholder since 2004, sadly passed away on 30 September 2022. Over the last ten days, I've made numerous calls to the *** contact center requesting that a claim form be emailed to me. The most recent batch of calls was started this morning at 09:26 where I was assisted by a gentleman named Lesley Makhatse who once again promised to email me the claim form. Three hours later, made multiple follow-up calls, and each time I was put on hold until the call cut. I've spoken to a Lesego Ramatlo, a Babalwa and the list goes on. It is now ten days since my mom's passing and I still don't have a copy of the claim form.