Complain

I was recently debited 517 for my funeral cover which is more than 50% increase from what I was currently paying, contacted the call centre it was not helpful at, decided i want to cancel the policy send an email about the cancelation still has not received any feedback, called again girl i spoke to said the system does not show any increment on the policy, but does not know why i was debited 517,everyone is just giving around, can someone please advise how much my policy is and if it is indeed 517 cancel and provide me with a cancelation letter so i can move it elsewhere and if it's still on 3 somewhere i will like to keep it