CLIENTS NOT TO BE INVOLVED IN YOUR IN-HOUSE MESS

I took a funeral policy with DOVE, apparently they are/were administered by 3SixtyLife, well that is not my concern when it comes to their administration matters. My concern is the policy I took should me or my beloved pass on. Unfortunately my husband passed away in 2020, I went straight to DOVE branch where they help from A-Z without any problems, my hubby was buried with so much dignity. There were no stories about admin handlers. Now 2023 I receive an SMS saying that DOVE has changes admin houses from 3Sixtylife, BUT, a big BUT, as clients our policies will not be affected in any ways, we have nothing worry about. I had nothing to worry about up until I received a call from Busi or Josiah from DOVE stating that all of Dove's clients need to cancel their debit order from 3sixty to be debited by Doves Group of which we were going to get new policy numbers and new certificate BUT they will not be any changes on the policy(inception date), funny enough the certificate she sent to me had a new inception date Nov23, when I asked her she said its the date Dove took over curatorship. Okay, week later Palesa from 3Sixty called me saying I MUST not change any debit order because DOVE is *****ING 3sixtylife clients, and they don't explain to clients that should they move over to Dove their inception date changes. Well that was a game changer for me, as I am now receiving different versions of the war between Dove, 3 sixtylife and African Unity(whom I have no idea who it is). As a policy holder I am caught in the middle. What frustrate me more even is that when I took the policy I was never interested of who is signing the cheque, I pay every month without fail for my burial. Why am I now involved. Olga from 3sixtylife sent me an email that my policy is with Afrin Unity(whom I don't know) I must not forget to cancel my policy with 3sitxylife, Please can someone tell me if that makes any sense........ For 8 years I have been paying Dove without fail. I don't need this headache they are giving me. They need to sort out their in-house mess and stop involving paying clients. I do not owe Dove, 3sixtylife Or the African Union anything, instead they owe me. I don't want all this nonsense in my life. If they fail to sort out their mess, they must please give me my hard earned money have been putting in all these years and I will gladly take it and join I Makamu funerals and have peace of mind. The same thing you are doing to my 70 year old mother who has been paying her policy also since 2015, she is now worried and getting sick everyday that should she pass on there won't be any decent burial for her. SORT THIS OUT!!!!