BAD SERVICE

I have a funeral policy with 3SixtyLife i called and sent an email in November 2018 to inform them that 1 of the people in my policy has passed on before waiting time. I wanted to remove and get advice of what happens to his space. They told me that their Administration Call Centre will contact me to remove and add a new member. Nothing happened. I called and emailed again beginning of February 2019 with the same issue they told him the Administration Agent will contact me up to these day nothing. I sent an email last week about my complain and wanted to find answers on how to cancel my policy as these no service at all always no reply . I want to take my business to people that actually gives good service. I am extremely frustrated about these