Bad service

I have been expiriencing worse service ever from 3SixtyLife from November 2018.I had 3 funeral policies with them and after they failed me in December I then switched two policies and left one with them January and February 2019 my bank account was debited twice for the same funeral policy, on enquering was promised it will be fixed after doing some ammendment and the policy number was changed In April 2019 remaining policy was updated and was given the reference number. I thought everything was sorted but in August recieved an sms that my policy lapsed, I then send proof that the debit order went through and another ref was given

End September 2019 same mssg again that my policy has lapsed and i send proof that it went through, October 2019 my policy debited order was not taken went to the branch to enquire but their system was not working and I was told myb it will be debited later. On the 7th November seeing it was not debited I send an email to their customer care and went to their branch in vanderbijlpark for them to debit asap but up to date its been emails which in turn they give reference number but nothing has changed Later today after making enquiries on their Facebook page their response was they did not recieve payment in February n October 2019 and my commencement date according to them is February 2019 of which is wrong,I had this funeral policy from 2016 Communication with them is basically fruitless and I am afraid if anything can happen to people I covered on that funeral policy they are going to give me a run around again. In December 2018 I put in a claim and was paid two months later Can you please find out what's seems to be the problem with 3SixtyLife