aN
asanda N
1 reviews | Active since Mar 2015
11 Feb 2020, 11:21
Bad Customer service
bad customer service and to high increase of premium. no update to customers they only increase premiums only without any correspondence to their customers, what do you call that.
They do not even send my policy update at all. All they know is to increase premiums yearly without any proper communication with clients.
Helpful (0)
Replies (2)0
Replies (2)
3SixtyLife's replyOfficial
20 Jul 2020, 17:59Hi Asanda,
Please send us your contact information and one of our consultants will contact you. Regards, 3Sixty Life Team
Please send us your contact information and one of our consultants will contact you. Regards, 3Sixty Life Team
3SixtyLife's reply20 Jul 2020, 17:59
Official
Hi Asanda,
Please send us your contact information and one of our consultants will contact you. Regards, 3Sixty Life Team
Please send us your contact information and one of our consultants will contact you. Regards, 3Sixty Life Team
aN
asanda N's updateReviewer Update
23 Jul 2020, 08:26Good day 3Sixty life
Well i did email you guys in regards my document address updates and still thee is no answer.
And i did contact the office in regard my statements cause i am not using a book to pay my monthly premium i am using my account and your consultant was very rude in. i am still saying your communication with your clients is very poor since the 3Sixty life changes happened you guys are just putting increase in premiums without notifying customers and i have no idea how much is your raise yearly cause if i remember last year the increase was from R429 to R470 that is to much for a funeral policy and it raised questions to me so i real ask nice of you guys cause next time i will contact the CGSO. Doves have my email and i prefer email communications as i choose when i sign up for the policy.
please upgrade your standard of treating clients in a good manner. i pay with my money and i deserve a good service.
Policy number ***
You have my email address
Well i did email you guys in regards my document address updates and still thee is no answer.
And i did contact the office in regard my statements cause i am not using a book to pay my monthly premium i am using my account and your consultant was very rude in. i am still saying your communication with your clients is very poor since the 3Sixty life changes happened you guys are just putting increase in premiums without notifying customers and i have no idea how much is your raise yearly cause if i remember last year the increase was from R429 to R470 that is to much for a funeral policy and it raised questions to me so i real ask nice of you guys cause next time i will contact the CGSO. Doves have my email and i prefer email communications as i choose when i sign up for the policy.
please upgrade your standard of treating clients in a good manner. i pay with my money and i deserve a good service.
Policy number ***
You have my email address
aN
asanda N's update23 Jul 2020, 08:26
Reviewer Update
Good day 3Sixty life
Well i did email you guys in regards my document address updates and still thee is no answer.
And i did contact the office in regard my statements cause i am not using a book to pay my monthly premium i am using my account and your consultant was very rude in. i am still saying your communication with your clients is very poor since the 3Sixty life changes happened you guys are just putting increase in premiums without notifying customers and i have no idea how much is your raise yearly cause if i remember last year the increase was from R429 to R470 that is to much for a funeral policy and it raised questions to me so i real ask nice of you guys cause next time i will contact the CGSO. Doves have my email and i prefer email communications as i choose when i sign up for the policy.
please upgrade your standard of treating clients in a good manner. i pay with my money and i deserve a good service.
Policy number ***
You have my email address
Well i did email you guys in regards my document address updates and still thee is no answer.
And i did contact the office in regard my statements cause i am not using a book to pay my monthly premium i am using my account and your consultant was very rude in. i am still saying your communication with your clients is very poor since the 3Sixty life changes happened you guys are just putting increase in premiums without notifying customers and i have no idea how much is your raise yearly cause if i remember last year the increase was from R429 to R470 that is to much for a funeral policy and it raised questions to me so i real ask nice of you guys cause next time i will contact the CGSO. Doves have my email and i prefer email communications as i choose when i sign up for the policy.
please upgrade your standard of treating clients in a good manner. i pay with my money and i deserve a good service.
Policy number ***
You have my email address