Absolute mess

**Extremely disappointing and stressful experience with 3Sixty**

I am extremely disappointed with the way my claim has been handled by 3Sixty.

I originally took out my policy with Doves, and there appears to have been some misunderstanding between Doves and their underwriter regarding the claim. I was subsequently told that I needed to submit the claim through 3Sixty.

I have followed the process and submitted all the supporting documentation that was requested from me. Despite doing everything required on my side, I have been left frustrated, stressed and without the assistance or resolution I expected.

This has not been a simple inconvenience. I was already dealing with the devastating loss of my brother and had to lay him to rest under extremely compromising and uncomfortable circumstances. Having to deal with an unresolved claim and constantly follow up during such a difficult time has added an enormous amount of emotional stress to an already heartbreaking situation.

The experience has taken a serious toll on my mental and emotional wellbeing. I have experienced significant stress and depression while trying to get this matter resolved, at a time when I should have been allowed to grieve and focus on my family.

I am not asking for special treatment. I am asking for 3Sixty to take ownership of the matter, properly review the documentation I have already submitted, communicate clearly with me, and provide a fair and timely resolution to my claim.

I hope someone in management will take the time to look into this matter urgently. Customers should not have to go through this level of stress and frustration, especially when they are already dealing with the loss of a loved one.