3SixtyLife / Doves - Pathetic Service and High Possibility of *****

I received an sms saying the funeral policy lapsed. I email the proof. I phone the call centre. Pathetic service - callcentre. They either don't answer or cut the call or do not know what they are doing. I emailed them proof of payments but "they cannot see them" Very convenient considering whenever I do an EFT email them the p.o.p. I emailed them the required proof and all I get is ticket/reference numbers. My policy has not lapsed but to get them to confirm this is a costly affair with calls exceeding 15 mins. I am scared to think what will happen with a claim. Then in passing they ask me who is the beneficiary and I say "I am" and suddenly there is not record of that and apparently i am not the beneficiary when i opened the policy and I am paying covering my dad for approximately 10-11 years. I think getting an Ombudsman involved it a good idea (Ref ***)