3sixty life ********

They have the worst service , and are ***** . This company has ****med me , I took out a funeral cover in 2004 , then last year November I got an sms that my policy lapsed . I was shocked as I pay every month , I emailed and called their contact centre , On the call was told that my premiums increased and I’ve been short on my premiums that is the reason . My question is how would I know that my premiums increase if there is no communication from 3sixty life ? No sms no email not even a call to tell me about that ! Then a few days after I recieved an email from them telling me the reason was I did not pay for the month of June and April last year ( like really ) I never missed my payments . These people are simply ******** . And I want to take this matter further . I cannot pay for 5 years and my money goes just like that .