3 SIXTY LIFE / DOVE FUNERALS OR UNION LIFE I WANTY MONEY BACK

I upgraded my policy on the 13/09/2019. On the 1st Oct and November I was double debited. I called Motshidisi on ***, the person who did my upgrade & first she said was , oh dbl debit. That told that’s what they always do to rob us. She then said she will log a query for a refund request, to date there is no query logged, she asked for my bank statement, which I emailed Bt when I call the call centre there is no query logged . Asked her to give me a ticket or ref number , still it’s a mission to get it. Now she is not taking my calls nor responding to my emails. I WANT MY MONEY BACK DOVE FUNERALS OR UNION LIFE OR WHATEVER YOU CALL URSELVES.