3 sixty life are ******

To Whom It May Concern:

Writing an email or any correspondence while your emotions are high is not right, but bear with me as time is against me. I have been having their (3sixty policy since 2018/09 and my premiums of R309 are up to date. On the 11/05/2021 my loved one covered in the policy passed on and we managed to get documents from Home Affairs the next day. When I submitted the clai, they started by saying they NEVER received the documents. I re-emailed them, they sent me the documents with someones Capitec statement which I never emailed to them. I was asked again that the claim form is required and I forwarded the email that contains the claim document. As they had all documents, I was told that they don't approve claims which are duplicate case (two different ID numbers/ hand written certificates). I told the that this-is the certificate we were given at Home Affairs and they insisted that they want a computerized death certificate. With all the documents confirming death and a letter from Home Affair, where the hell should I get the comuterised death certificates. These are ****** who are leaving on people's money. A gal who is using OLD MUTUAL claimed and recieved what was due to her. More than EVER, I need you to also provide with details where such ****** could be reported as some people could just lose hope and let them take the money, which I WILL not do. If you need documents that I was provided and worked for my sister, please let me know. I am ****ed off by these ******.