NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
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Hellopeter has tracked Third Base Urban across 13 reviews. Third Base Urban hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Third Base Urban? Write a review to help others decide.
Recent reviews (2)
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Share Your Experience1 reviews | Active since Apr 2021
Bad Service at 3rd Bade Urban Vaal Mall
Good day I’m writing with great disappointment with regard to a purchase I made at 3rd Base outlet in Vaal Mall. I bought a Calvin Klein sneaker on 10th July that has a zip on the side, the shoe was on promo for R2000 which I decided to buy the sneaker for an event that was taking place on the 18th July. While at the event, the shoe was feeling lose as it would gradually unzip itself on the left side. I decided to wear the shoe again on Monday, 13th July I took my car for service to see if this problem occurs again which it did when I was taking a walk around town while waiting for my car to get serviced. I then called the store to inform them about the problem which they told me they can’t exchange the shoe as it is worn already, I then asked Tsholofelo the Store Manager how was I supposed to see the problem without wearing the shoe, She then told me the matter is no longer in their hands as the shoe is worn already. I decided to return shoe on Thursday(23rd July) so they can resolve the issue for me as I had paid a lot of money to receive this kind of service as I paid a lot of money for it. On Thursday when I arrived at the store I met Gerald who he introduced himself as the Operations Manager for the outlet. Gerald was not helpful at all as He asked me to wear the shoe to see the problem which I still told him you won’t see the problem in less than a minute walking inside the store & He then concluded by saying He doesn’t see the problem which I emphasised again that for him to see the problem He needs to be with me minutes more to see the problem. He then asked me if He can repair the shoe for me by getting a stitch to close zip, I then told him closing the zip erases the purpose of shoe’s design & that I won’t accept the shoe to be stitched up as my shoe was not even 2 weeks old since my purchase. On the 25th July I received from the call from Tsholofelo the Store Manager that the Regional(Gerald) refuses to assist me with the issue of exchanging the shoe. I then took the liberty of taking the matter further & sent mail to their Head Office customer service through their email & facebook inbox & still receive any feedback as they only responded by saying they have escalated the matter further & I receive a call from their Operations Manager. I am unhappy with the level of service I received as no feedback was given from their Customer Service or Gerald whom I later found out He’s the OPS Manager. On the 31st July I went to the store as I haven’t received feedback from them in connection with my shoe which I only requested an exchange not a refund. At the store outside I then met Tsholofelo the Store Manager & Gilbert who then introduced himself as the Regional Manager & told me that my issue was resolved & they won’t exchange the shoe because Gerald told them He did check the shoe & didn’t see anything wrong with the shoe as He did checked the shoe. I also asked Gilbert if I was lying about the issue. I find this very unprofessional from them as I did report the issue with regards to the shoe that it does unzip itself & it can’t be an issue that is assessed in less than a minute as this problem took place while I was at an event. It doesn’t make sense to me cuz if there was a problem in less than a minute I would have seen the problem before I left my home walking towards my car the same day. Gerald also told me on the day of the event I should have seen the problem by looking at the shoe before wearing it & that analogy doesn’t make business sense at all. As unhappy as I am with level of service I received from both their Customer Service, Gerald & Gilbert from 3rd Base by saying I can take my money, purchase a product from their outlet, if there’s issue like these, where it is definitely a factory fault with their product that I purchased from their outlet in less than 2 weeks I won’t be assisted. I also read their returns policy & I don’t see anywhere where it talks about any factory faults & what is their timeframe to return the product for an exchange or refund with regard to factory faults. So Gerald is actually saying to me that the factory fault in connection with the zip is my problem yet I spent R2000 on a shoe that is less than 2 weeks old since my purchase. Kindly assist as I am not happy with the level of service I received from Gerald Schiebie(Operations Manager) & Gilbert Ndlovu(Regional Manager) & I don’t want an exchange anymore but refund my money including the courier fees I paid as they ordered a shoe that I believe was on the shelf as a demo hence the problem that’s occurring, they showed no respect to me as their customer & I won’t be buying any product at any of their 3rd Base outlets ever again. Mpho Makhutla - *** Please contact me for any clarification with regards to this matter
1 reviews | Active since Apr 2021
Bad Service at 3rd Bade Urban Vaal Mall
Good day I’m writing with great disappointment with regard to a purchase I made at 3rd Base outlet in Vaal Mall. I bought a Calvin Klein sneaker on 10th July that has a zip on the side, the shoe was on promo for R2000 which I decided to buy the sneaker for an event that was taking place on the 18th July. While at the event, the shoe was feeling lose as it would gradually unzip itself on the left side. I decided to wear the shoe again on Monday, 13th July I took my car for service to see if this problem occurs again which it did when I was taking a walk around town while waiting for my car to get serviced. I then called the store to inform them about the problem which they told me they can’t exchange the shoe as it is worn already, I then asked Tsholofelo the Store Manager how was I supposed to see the problem without wearing the shoe, She then told me the matter is no longer in their hands as the shoe is worn already. I decided to return shoe on Thursday(23rd July) so they can resolve the issue for me as I had paid a lot of money to receive this kind of service as I paid a lot of money for it. On Thursday when I arrived at the store I met Gerald who he introduced himself as the Operations Manager for the outlet. Gerald was not helpful at all as He asked me to wear the shoe to see the problem which I still told him you won’t see the problem in less than a minute walking inside the store & He then concluded by saying He doesn’t see the problem which I emphasised again that for him to see the problem He needs to be with me minutes more to see the problem. He then asked me if He can repair the shoe for me by getting a stitch to close zip, I then told him closing the zip erases the purpose of shoe’s design & that I won’t accept the shoe to be stitched up as my shoe was not even 2 weeks old since my purchase. On the 25th July I received from the call from Tsholofelo the Store Manager that the Regional(Gerald) refuses to assist me with the issue of exchanging the shoe. I then took the liberty of taking the matter further & sent mail to their Head Office customer service through their email & facebook inbox & still receive any feedback as they only responded by saying they have escalated the matter further & I receive a call from their Operations Manager. I am unhappy with the level of service I received as no feedback was given from their Customer Service or Gerald whom I later found out He’s the OPS Manager. On the 31st July I went to the store as I haven’t received feedback from them in connection with my shoe which I only requested an exchange not a refund. At the store outside I then met Tsholofelo the Store Manager & Gilbert who then introduced himself as the Regional Manager & told me that my issue was resolved & they won’t exchange the shoe because Gerald told them He did check the shoe & didn’t see anything wrong with the shoe as He did checked the shoe. I also asked Gilbert if I was lying about the issue. I find this very unprofessional from them as I did report the issue with regards to the shoe that it does unzip itself & it can’t be an issue that is assessed in less than a minute as this problem took place while I was at an event. It doesn’t make sense to me cuz if there was a problem in less than a minute I would have seen the problem before I left my home walking towards my car the same day. Gerald also told me on the day of the event I should have seen the problem by looking at the shoe before wearing it & that analogy doesn’t make business sense at all. As unhappy as I am with level of service I received from both their Customer Service, Gerald & Gilbert from 3rd Base by saying I can take my money, purchase a product from their outlet, if there’s issue like these, where it is definitely a factory fault with their product that I purchased from their outlet in less than 2 weeks I won’t be assisted. I also read their returns policy & I don’t see anywhere where it talks about any factory faults & what is their timeframe to return the product for an exchange or refund with regard to factory faults. So Gerald is actually saying to me that the factory fault in connection with the zip is my problem yet I spent R2000 on a shoe that is less than 2 weeks old since my purchase. Kindly assist as I am not happy with the level of service I received from Gerald Schiebie(Operations Manager) & Gilbert Ndlovu(Regional Manager) & I don’t want an exchange anymore but refund my money including the courier fees I paid as they ordered a shoe that I believe was on the shelf as a demo hence the problem that’s occurring, they showed no respect to me as their customer & I won’t be buying any product at any of their 3rd Base outlets ever again. Mpho Makhutla - *** Please contact me for any clarification with regards to this matter
1 reviews | Active since Sept 2023
Bad service
Bad service, purchased few items and later that day I got an email saying they were out of stock with no option to access refund . Sent them an email but untill today there’s no response . Tried calling them but they are not answering.
1 reviews | Active since Sept 2023
Bad service
Bad service, purchased few items and later that day I got an email saying they were out of stock with no option to access refund . Sent them an email but untill today there’s no response . Tried calling them but they are not answering.