False Advertising
About two weeks back I bought a refurbished I Phone from 3R Mobile, when the phone was advertised it was advertised as a 16G but when it was delivered I got an 8G phone. I really did not check the storage of the phone when it first arrived as I did not think that I was taken for a ride but I noticed about a day after when I really started fiddling with the phone that I was corned.The phone was delivered on a Friday and I did not touch it until on Saturday after putting a screen guard and a new pouch on it since I did not want any scratches on my phone. Monday morning one of their sales consultants asked me for feedback so I told her that the storage of the phone they sold me is less that the storage of the phone that I initially ordered so she asked me to take pics and send to her which I did and then she told me that she was going to arrange for a pick up the next days so they can send me the correct phone. The next day came and no one came to pick up the phone, I then phoned their offices and I was told that Salamina is not in the office and I was now talking to Liz, I had to now explain my story to Liz who in turn accused me of downloading stuff on the phone that did not make it a 16G phone anymore and I was really irritated by this and she told me that she would investigate and come back to me. Liz phoned me on the same day and apologized profusely for the mishap and told me that Fast Way was supposed to come and collect the phone but they did not and she would follow up with them to see what went wrong, to cut the long story short the phone was picked up and following week I received a replacement phone. To my shock and dismay when I took the phone out of its packaging it felt like a casing that had loose items in it, when you shake it you can feel and here that there is something horribly wrong with this phone so I placed it back in its packaging and did not bother with it, the next morning I sent Liz an email and told her about this and I expressed my disappointment and asked her send someone to pick up the phone and leave my refund including my screen protector money which was R140 but Salamina sent me an email stating as per her manager they will not refund my screen guard money and I had to remind her that I was not the one at fault here. You know the service that I have received from these people is so shocking to a point.. it really has left me speechless!! Its almost like they want to test how far you can go before they react appropriately it is actually disgusting . Please will you refund my money in full!!