What you come to expect...

We experienced an issue with one of the 3M retail products. <br> <br> I directed my concern to the Office of the MD, Mr. Ismail Mapara. <br> <br> The response was personal, immediate and effective. What struck us most, was a razor sharp determination to identify exactly why things went wrong. I was left feeling they really did care and were committed to ensuring that this does not happen again - to us or anyone else! <br> <br> I will easily rate this as my best Customer Service experience to date.<br> <br> Given the quality of response, you'd have thought the product in question to be something major, like a landing gear component for a Commercial Boeing 747. It was a simple pot scourer. <br> <br> Well done and thank you 3M - respect Ismail Mapara, Qasim Fakir and Team 3M.