Good service but then it all turns into nothing

<p>I contacted 3M South Africa early in February 2017 through their website regarding scourers which was falling apart within days. On the 9th of February I received a message from the 3M Scotch-Brite Team asking for my contact details so that a replacement item could be sent to me. I responded with my contact details and received the following email from Alice:</p> <p>Greeting</p> <p> </p> <p>Will organise booking for Tuesday 14 February 2017 .</p> <p> </p> <p>Regards</p> <p>Alice</p> <p>On 23rd February I emailed Alice to let her know that nothing was received to which i did not receive any reply.</p> <p>I logged another query on the website this past week, but again no response.</p> <p>I contacted 3M South Africa regarding a faulty product, not to receive a freebie, but when a business does not have the courtesy to follow up, it says a lot about customer care.</p> <p>I don't see why i should pay top dollar for a product when the company does not value its customers or maybe Alice is just on leave???</p>