3M South Africa does not respond to messages/ Poor Product: Scotch-Brite Heavy Duty Kitchen Scourers

On 18/06/2018 at about 08:30 I phoned the 3M Customer care Number ***. A very polite lady answered my call. I indicated I was calling concerning the quality of their product Scotch-Brite Heavy Duty Kitchen Scourers. I indicated that the 'scouring' hard-ish part of the scourer was separating very quickly after use from the sponge part of the scourer. Very quickly being about two to four days of light use. I indicated that this happened with every scourer in every pack we have purchased for some time now. I was kindly told that a manager would contact me after the person took my name and telephone number. I was also told to keep an example of how the product was deteriorating.

It is now 20/06/2018 in the afternoon and I have received no call.

I must add that some weeks ago I went onto the 3M South Africa website and used the contact page : https://www.3m.co.za/3M/en_ZA/company-mea/help-center/ to give details of my experience with the scourers and supp**** my email and mailing address as requested. This was +- in the week of 28/05/2018 if my memory serves me correctly. A copy of my message does not get copied to my email and no automated reply was received. In fact no reply has been received to date. This in spite of the promise that the page states:

" Send us a message using our form and we'll get back to you with an answer shortly. We will respond to your email request in 24 - 48 business hours."

I have not been contacted at all by 3M and I am not happy with their product which used to be the best on the market.

I would like to know if 3M are happy with the Kitchen Scourers they are selling .