JUST PLAIN BAD SERVICE

WORST SERVICE EVER!!!!!!!!! FIRSTLY WE RECEIVED A SEALED PACKAGE WITH AN EMPTY TONER. SECONDLY ALL OUT OF THE BLUE WE RECEIVED A STATEMENT WITH A HUGE OUTSTANDING BILL. WHEN WE DID A QUERY ABOUT THIS BILL, ALL OF THE SUDDEN WE ARE BEING BILLED FOR EACH COPY THAT WE MAKE!!! WE WERE NEVER NOTIFIED THAT WE WOULD BE BILLED FOR THE MAKING OF COPIES!!!! THIS IS REALLY JUST PLAIN BAD SERVICE