Poor Client Services & Samsung is dissappointing

After just nine months my Note 10,1 2014 edition charger port broke, without even viewing the product 3GMobile told me its my fault and I needed to be quoted and pay for repairs even though it is under a 24 month warranty. I called Samsung SA to express my displeasure with 3GMobile at which point I was told to take it to a Samsung center (Which 3gmobile apparently is), I explained that I have taken it there already and clearly the person I spoke to was either to unskilled or unwilling to assist. I allow use Samsung. This tablet is a business tool and forms a vital part of my business process, I had to have it repaired and quickly. I have for many years been a Samsung user and fan however this situation has left a terrible taste in my mouth and I will be looking elsewhere for my mobile technology needs.