Poor aftersales service - Faulty part replacement

The initial purchase went without a problem.

BUT - The aftersales service is absolutely terrible. I was supp**** a 3D printer with a faulty ribbon cable. The machine broke down within the first three (3) days of operation. 3D Store was immediately contacted and the problem was explained (telephonically and by email)

More than two(2) weeks have passed, in the hopes of obtaining a replacement part. It's a relatively cheap part and readily available. - This makes the troublesome replacement of it even more worrying indeed. The back and forth of emails simply makes them look *********** and does not contribute to establishing trust.

I purchased a replacement on the same day I notified the 3D Store of the issue, from a competitor of theirs and received the part the very next day.

I cannot in good conscience recommend 3D Store to prospective buyers, simply based on the aftersales experience. Nobody can be expected to purchase an intrigued electronic device without any form of warranty or peace of mind on the replacement of possible faulty parts. - Especially within three (3) days of purchase.