JR
Jonathan R
1 reviews | Active since Feb 2022
03 Feb 2022, 15:08
good products ,but bad comunication
Good products and speedy delivery, it only took 2 days for me to recive my products, the only reason i am dropping two stars is because there is almost no comunication from there side. all i got was an Email telling me my 'request is being processed' and nothing after that not even a tracking number, i had to hear from the Courier company that my products where being deliverd
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3D Store's replyOfficial
07 Feb 2022, 12:57Hi Jonathan
Our sincere apologies for the lack of communication from our side.
Our IT Department advised that the integration to new providers caused some teething problems with the communication to Customers. We send out notifications once orders are placed and dispatched for delivery.
The Courier also sends out delivery notification, which you luckily received.
We hope you are enjoying your new 3D Printer.
Kind regards
Charne
Customer Support
Our sincere apologies for the lack of communication from our side.
Our IT Department advised that the integration to new providers caused some teething problems with the communication to Customers. We send out notifications once orders are placed and dispatched for delivery.
The Courier also sends out delivery notification, which you luckily received.
We hope you are enjoying your new 3D Printer.
Kind regards
Charne
Customer Support
3D Store's reply07 Feb 2022, 12:57
Official
Hi Jonathan
Our sincere apologies for the lack of communication from our side.
Our IT Department advised that the integration to new providers caused some teething problems with the communication to Customers. We send out notifications once orders are placed and dispatched for delivery.
The Courier also sends out delivery notification, which you luckily received.
We hope you are enjoying your new 3D Printer.
Kind regards
Charne
Customer Support
Our sincere apologies for the lack of communication from our side.
Our IT Department advised that the integration to new providers caused some teething problems with the communication to Customers. We send out notifications once orders are placed and dispatched for delivery.
The Courier also sends out delivery notification, which you luckily received.
We hope you are enjoying your new 3D Printer.
Kind regards
Charne
Customer Support