JP
Jaco P

1 reviews | Active since Jul 2012

07 Jun 2022, 15:29

Buyer beware.

Ordering was a breeze, but no communication was received once order was placed.

Printer arrived, packed upside down. Apon opening the box, I discovered I was send a unit that was already opened. Okay this isnt a deal breaker as some companies will open and test the units before shipping. This sadly was not the case. The printer was clearly a returned unit.

I decided to go ahead and assemble the unit. After unit was assembled, I powered it up only to discover the unit powers up but other then that, the board is useless. On closer inspection liquid damage can be seen on the LCD unit.

The unit i was sent was clearly returned for either the same reason or the prevoius owner destroyed the LCD and sent it back for replacement.

Be very very careful when dealing with this company as I have been trying to get some form of communication going with them, but had no luck

0
Replies (2)
3D Store
3D Store's reply09 Jun 2022, 13:28
Official
Hi Jaco, Apologies this has happened to you. Have you received the correct unit as that unit was supposed to go back to the supplier and not to you. It could have been a swop from the courier guy by mistake. Please send me an email to *** and i can assist you 
JP
Jaco P's update10 Jun 2022, 12:15
Reviewer Update
After 4 calls lasting about 10mins each without answer, I finally got thru to Charne. It took her a few minutes to sort out the problem. Received my new printer today.

Fix your communication lanes, as Facebook messenger messages was only answered after the problem was solved, Emails doesnt get answered. This looks very very bad for your company.

I would have done more business with this company, but will much rather use the competition.