MvdL
Marius van der Leek
1 reviews | Active since Aug 2021
23 Mar 2022, 11:02
After sales challenge
After sales challenge: I have ordered and received a creality cr5 pro h 3d printer. The arrangement was to also included be a set of filaments. We had some trouble with the SD Card slot and after consultation decided to try out both purchasing a new control card and with it ship the 2 filaments not received previously. Also to try out the Wi-Fi box to avoid having to use the SD card in future. Unfortunately Alan are making empty promises going on a month of follow ups. Had to escalate to CFO as a stream of emails remains unanswered. Haven't had the opportunity to test the printer after purchase 2 months ago.
Helpful (0)
Replies (8)0
Replies (8)
3D Store's replyOfficial
23 Mar 2022, 15:03Hi Marius
I am sorry to hear that you have had issues with your SD Card Slot and Motherboard.
Alan has confirmed that he is sending his own personal Creality Wifi Box for you to use until our Supplier has stock of the Motherboard. It has been dispatched from PE today and will arrive to you in the next couple of days.
The Filament will be dispatched from our JHB offices in the next day or two.
As promised, as soon as our Supplier has stock, Alan will be in touch.
Regards
Charne
Customer Support
I am sorry to hear that you have had issues with your SD Card Slot and Motherboard.
Alan has confirmed that he is sending his own personal Creality Wifi Box for you to use until our Supplier has stock of the Motherboard. It has been dispatched from PE today and will arrive to you in the next couple of days.
The Filament will be dispatched from our JHB offices in the next day or two.
As promised, as soon as our Supplier has stock, Alan will be in touch.
Regards
Charne
Customer Support
Best regards,
3D Store's reply23 Mar 2022, 15:03
Official
Hi Marius
I am sorry to hear that you have had issues with your SD Card Slot and Motherboard.
Alan has confirmed that he is sending his own personal Creality Wifi Box for you to use until our Supplier has stock of the Motherboard. It has been dispatched from PE today and will arrive to you in the next couple of days.
The Filament will be dispatched from our JHB offices in the next day or two.
As promised, as soon as our Supplier has stock, Alan will be in touch.
Regards
Charne
Customer Support
I am sorry to hear that you have had issues with your SD Card Slot and Motherboard.
Alan has confirmed that he is sending his own personal Creality Wifi Box for you to use until our Supplier has stock of the Motherboard. It has been dispatched from PE today and will arrive to you in the next couple of days.
The Filament will be dispatched from our JHB offices in the next day or two.
As promised, as soon as our Supplier has stock, Alan will be in touch.
Regards
Charne
Customer Support
Best regards,
MvdL
Marius van der Leek's updateReviewer Update
23 Mar 2022, 17:01Hi Charne
We appreciate the focus and resolve Alan is applying to our problem.We will confirm the deliveries.
Our service assurance in the 3D Store are being restored.
Thank you kindly.
Marius.
We appreciate the focus and resolve Alan is applying to our problem.We will confirm the deliveries.
Our service assurance in the 3D Store are being restored.
Thank you kindly.
Marius.
MvdL
Marius van der Leek's update23 Mar 2022, 17:01
Reviewer Update
Hi Charne
We appreciate the focus and resolve Alan is applying to our problem.We will confirm the deliveries.
Our service assurance in the 3D Store are being restored.
Thank you kindly.
Marius.
We appreciate the focus and resolve Alan is applying to our problem.We will confirm the deliveries.
Our service assurance in the 3D Store are being restored.
Thank you kindly.
Marius.
MvdL
Marius van der Leek's updateReviewer Update
25 Mar 2022, 07:32Big shout out to the 3D Store team and Brandhub for quick turnaround. Filaments arrived before yesterday 08:30 and Wi-Fi Box just after 14:30. We are encouraged for the final piece to arrive in the next weeks.
MvdL
Marius van der Leek's update25 Mar 2022, 07:32
Reviewer Update
Big shout out to the 3D Store team and Brandhub for quick turnaround. Filaments arrived before yesterday 08:30 and Wi-Fi Box just after 14:30. We are encouraged for the final piece to arrive in the next weeks.
3D Store's replyOfficial
25 Mar 2022, 13:51Hi Marius
I am pleased that you received both items.
Alan will keep you updated with regards to the stock from our Supplier.
Regards
Charne
Customer Support
I am pleased that you received both items.
Alan will keep you updated with regards to the stock from our Supplier.
Regards
Charne
Customer Support
Best regards,
3D Store's reply25 Mar 2022, 13:51
Official
Hi Marius
I am pleased that you received both items.
Alan will keep you updated with regards to the stock from our Supplier.
Regards
Charne
Customer Support
I am pleased that you received both items.
Alan will keep you updated with regards to the stock from our Supplier.
Regards
Charne
Customer Support
Best regards,
MvdL
Marius van der Leek's updateReviewer Update
28 Jul 2022, 12:16Hi Guys
Any news on the replacement SD Card from suppliers? It's been a while and it seems this has been totally ignored or forgotten.
Any news on the replacement SD Card from suppliers? It's been a while and it seems this has been totally ignored or forgotten.
MvdL
Marius van der Leek's update28 Jul 2022, 12:16
Reviewer Update
Hi Guys
Any news on the replacement SD Card from suppliers? It's been a while and it seems this has been totally ignored or forgotten.
Any news on the replacement SD Card from suppliers? It's been a while and it seems this has been totally ignored or forgotten.
3D Store's replyOfficial
28 Jul 2022, 12:57Hi Marius
Unfortunately Alan is no longer with us, but I will ask the new Store Manager, Thabani to assist you.
Kindly confirm your order number so I can pull up your contact details.
Kind regards
Charne
Customer Support
Unfortunately Alan is no longer with us, but I will ask the new Store Manager, Thabani to assist you.
Kindly confirm your order number so I can pull up your contact details.
Kind regards
Charne
Customer Support
Best regards,
3D Store's reply28 Jul 2022, 12:57
Official
Hi Marius
Unfortunately Alan is no longer with us, but I will ask the new Store Manager, Thabani to assist you.
Kindly confirm your order number so I can pull up your contact details.
Kind regards
Charne
Customer Support
Unfortunately Alan is no longer with us, but I will ask the new Store Manager, Thabani to assist you.
Kindly confirm your order number so I can pull up your contact details.
Kind regards
Charne
Customer Support
Best regards,
MvdL
Marius van der Leek's updateReviewer Update
28 Jul 2022, 13:05We had not yet placed the order as we were waiting to hear about availability of stock and then followed by a quote. You can contact me on *** or ***. Thank you for coming back to me.
MvdL
Marius van der Leek's update28 Jul 2022, 13:05
Reviewer Update
We had not yet placed the order as we were waiting to hear about availability of stock and then followed by a quote. You can contact me on *** or ***. Thank you for coming back to me.
3D Store's replyOfficial
28 Jul 2022, 13:10Thanks Marius.
I will ask Thabani to contact you.
Kind regards
Charne
Customer Support
I will ask Thabani to contact you.
Kind regards
Charne
Customer Support
Best regards,
3D Store's reply28 Jul 2022, 13:10
Official
Thanks Marius.
I will ask Thabani to contact you.
Kind regards
Charne
Customer Support
I will ask Thabani to contact you.
Kind regards
Charne
Customer Support
Best regards,