AS
Andre S
1 reviews | Active since Feb 2013
11 Jul 2020, 11:30
Worst customer service resulting in business loss with them
I ordered a 2.5W laser from them, and upon receiving it, it was not working as supposed to. I went online and requested a refund and sent it back to them on my own cost via Postnet. They received the laser and tested it on 06 July and said that they will change some parts on it. Since then I tried contacting them to hear when will they refund me, but they are suddenly not responding to my e-mails. Now they sit with the laser I paid for and not refunding me. I've done a lot of business with them over the years and this will be the last as I don't trust them.
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Replies (3)
3D Printing Store's replyOfficial
14 Jul 2020, 14:33Hi Andre
Thank you for your review and I am sorry you were unhappy with our service. We collected your laser on Tuesday (7 July 2020) from Postnet. On Wednesday and Thursday we were in contact with you via phone that your laser is working 100% and you informed us that you would like a refund.
Thank you for your review and I am sorry you were unhappy with our service. We collected your laser on Tuesday (7 July 2020) from Postnet. On Wednesday and Thursday we were in contact with you via phone that your laser is working 100% and you informed us that you would like a refund.
3D Printing Store's reply14 Jul 2020, 14:33
Official
Hi Andre
Thank you for your review and I am sorry you were unhappy with our service. We collected your laser on Tuesday (7 July 2020) from Postnet. On Wednesday and Thursday we were in contact with you via phone that your laser is working 100% and you informed us that you would like a refund.
Thank you for your review and I am sorry you were unhappy with our service. We collected your laser on Tuesday (7 July 2020) from Postnet. On Wednesday and Thursday we were in contact with you via phone that your laser is working 100% and you informed us that you would like a refund.
3D Printing Store's replyOfficial
14 Jul 2020, 14:40Your refund was processed on Monday (13 July 2020) which is still within the 3-5 working day duration stated on our website for refund payments. We are very sorry your refund was not processed quick enough according to your expectation.
3D Printing Store's reply14 Jul 2020, 14:40
Official
Your refund was processed on Monday (13 July 2020) which is still within the 3-5 working day duration stated on our website for refund payments. We are very sorry your refund was not processed quick enough according to your expectation.
3D Printing Store's replyOfficial
14 Jul 2020, 14:41We have a process in place to make sure refunds are process correctly and effectively. We will also make sure customers are well informed of the process in the future.
3D Printing Store's reply14 Jul 2020, 14:41
Official
We have a process in place to make sure refunds are process correctly and effectively. We will also make sure customers are well informed of the process in the future.