Bad service and no contact from them

I bought a new Anycubic Photon Zero 3D printer on the 12th May 2021. On the 20th of May I took it back as it would just stop responding when I wanted to print. On the 28th May I was informed that they could not figure out what was wrong and they swopped out the base unit and I went to pick it up. I could only test it again on the 1st of May as I had to travel for work. When I started it up it would not even move an inch and I thought that it would have been tested before I picked it up. I once again had to return it on the 3rd of June and was told they could not believe it as it was a new unit that being the reason they did not test it. On the 15th of June I had to contact your office to find out what was happening with the printer as I received no feedback! On the 17th of June I spoke to Paul and complained about the bad service. He phoned me back and assured me that it would be sorted. On the 21st June of June I was contacted and told that they have ordered new motherboards as there was a batch that was faulty and it would not be too long before they receive the motherboards. I have not heard a word from 3D Printing Store until after my complaint to them on the 22nd July. I was told by the agent at the consumer council to put all the details into an e-mail that the company would understand and could respond to, which I did in English and Afrikaans, but still no proper feedback. Just internal mails that I am copied in. I have really been patient up to now, but this is past ridiculous service now!!! I bought the machine more than 2 months ago and have not been able to use it.